1. ABTA - Book with Confidence
Your Green to Black ski holiday is sold by Zenith Holidays Ltd acting as our UK agent registered in England and Wales No. 06729694 and ABTA membership number Y1542. Zenith Holidays
Is a fully bonded Member of ABTA which means you have the benefit of ABTA’s assistance and Code of Conduct and your money is protected.
2. Your Financial Protection
The Package Travel, Package Holidays and Package Tours Regulations 1992 require us to provide security for the monies that you pay for the holidays booked from our website. We provide this security by way of bond held by ABTA.
The prices of any of the accommodation shown on our website are for guidance only. The final price of your ski trip will be confirmed to you in writing and once your deposit (and/or final balance as applicable) invoice has been paid, the price will not change.
When you make your booking you must accept the terms of these booking conditions, on behalf of all your party and pay a deposit as detailed in your invoice. The party leader must be over 18. A contract will exist only when we issue our confirmation invoice. It is important that you check all your details shown on the confirmation invoice carefully to ensure they are correct as this forms the basis of the contract. Any discrepancies should be brought to our attention within 7 days of issue otherwise the details shown on the confirmation invoice will be presumed to be correct.
The balance of the price of your holiday must be paid at least 8 weeks before the departure date. If the booking is made less than 8 weeks prior to departure, the total cost of the holiday is payable immediately. If the balance is not paid in time, we shall cancel your accommodation & airport transfer arrangements, retain your deposit, and apply cancellation charges as set out below.
6. If you change your booking
If, after our confirmation invoice has been issued, you wish to change your travel arrangements in any way, for example your chosen departure date or accommodation, we will do our utmost to make these changes but it may not always be possible. Any request for changes to be made must be in writing from the person who made the booking. In all cases, any amendments will only be charged for, if our third party suppliers implement a charge. Should your amendments be major, you may be asked to pay an administration charge of 50€, and any further cost we incur in making this alteration.
7. If you cancel your holiday
You, or any member of your party, may cancel your travel/holiday arrangements at any time. Written notification from the person who made the booking on your behalf must be received at our offices. Since we incur costs in cancelling your holiday arrangements, you will pay the applicable cancellation charges up to the maximum shown. Unused or partly used holiday elements such as lift passes, equipment hire or en-route hotels will be treated as full cancellation and cannot be refunded. Note: If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges.
More than 60 days = loss of deposit
60-43 days = 50% cost of holiday
42-22 days = 75% cost of holiday
21 days or fewer = 100% cost of holiday
8. If we change or cancel your holiday
It is unlikely that we will have to make any changes to your travel arrangements, but we do plan the arrangements many months in advance. Occasionally, we may have to make changes and we reserve the right to do so at any time. Most of these changes will be minor and we will advise you of them at the earliest possible date.
However, we will not cancel your travel arrangements less than 8 weeks before your departure date, except for reasons of force majeure or failure by you to pay the final balance. If we are unable to provide the booked travel arrangements, you can either have a refund of all monies paid or accept an offer of alternative travel arrangements of comparable standard from us, if available (we will refund any price difference if the alternative is of a lower value). If it is necessary to cancel your travel arrangements, we will pay to you compensation as set out in this clause.
If we make a major change to your holiday, we will inform you as soon as reasonably possible if there is time before your departure. You will have the choice of either accepting the change of arrangements, accepting an offer of alternative travel arrangements of comparable standard from us if available (we will refund any price difference if the alternative is of a lower value), or cancelling your booked holiday and receiving a full refund of all monies paid. In all cases, except where the major change arises due to reasons of force majeure, we will pay compensation as detailed below:
Period before departure within which notice of cancellation or major changes is received by us or notified by you
More than 42 days
Between 41 and 28 days
Between 27 and 14 days
Between 13 and 9 days
Between 8 and 0 days
If we make a major change to to your holiday (Amount you will receive from us)
* The holiday cost for cancellations is defined as the total invoiced amount less the insurance premium(s), which are non-refundable since insurance cover is effective from the time of booking confirmation.
** per adult (+16yrs)
Force Majeure: This means that we will not pay you compensation if we have to cancel or change your travel arrangements in any way because of unusual or unforeseeable circumstances beyond our control. These can include, for example, war, riot, industrial dispute, terrorist activity and its consequences, natural or nuclear disaster, fire, closure of ports, adverse weather conditions.
9. Suppliers’ Conditions
Our third party suppliers have their own booking conditions and conditions of carriage, and you will be bound by these, so far as the relevant supplier is concerned. Our suppliers’ conditions will also apply to your contract with us, and in the event of any conflict between the suppliers’ conditions and our conditions, the suppliers’ conditions will prevail, save to the extent that any term in the suppliers’ conditions is deemed to be invalid or unenforceable, in which event our conditions will prevail. Some of our suppliers’ conditions may limit or exclude liability on the part of the relevant supplier and, by virtue of their application to your contract with us, may also limit or exclude our liability to you, and they are often subject to international conventions. Where relevant, copies of such conditions may be available for inspection at the office of the relevant supplier.
Comprehensive personal and medical travel insurance, with winter sports cover, must be in place for all members of the party at the latest before the final balance due date.
11. Passports, Visas & Health Requirements
Your specific passport and visa requirements and other immigration requirements are your responsibility and you should confirm these with the relevant Embassies and/or Consulates. We do not accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements. European Citizens are advised to obtain a European Health Insurance Card (EHIC).
12. Our Liability to You
If the contract we have with you is not performed or is improperly performed by us or our suppliers, we will pay you appropriate compensation if this has affected the enjoyment of your travel arrangements. However we will not be liable where any failure in the performance of the contract is due to: you; or a third party unconnected with the provision of the travel arrangements and where failure is unforeseeable or unavoidable; or unusual and unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised; or an event which we or our suppliers, even with all due care, could not foresee or forestall. Equally we will not be responsible for your disappointment as a result of unrealistic expectations. Our liability, except in cases involving death, injury or illness, shall be limited to a maximum of 3 times the cost of your travel arrangements.
Our liability will also be limited in accordance with and/or in an identical manner to (a) The contractual terms of the companies that provide the transportation for your travel arrangements; and (b) Any relevant international convention, for example the Athens Convention in respect of travel by sea, the Berne Convention in respect of travel by rail and the Paris Convention in respect of the provision of accommodation, which limit the amount of compensation that you can claim for death, injury, delay to passengers and loss, damage and delay to luggage. We are to be regarded as having all benefit of any limitation of compensation contained in these or any conventions.
13. Your Accommodation & Safety
You undertake to accept the holiday accommodation allocated to your booking and to take responsibility and exercise reasonable care in respect of your accommodation and its equipment. It is our aim at Green to Black to ensure that your holiday is safe and trouble free. Accommodation compliance is always with respect to local regulations. Current travel advice is readily available from the Foreign & Commonwealth Office (www.fco.gov.uk).
14. Personal Injury (Unconnected with arrangements made by us.)
If you, or any member of your party, suffer death, illness or injury whilst overseas arising out of an activity which does not form part of your package travel arrangements or an excursion arranged through us, we shall at our discretion, offer advice, guidance and assistance. Where legal action is contemplated and you want our assistance, you must obtain our written consent prior to commencement of proceedings. Our consent will be given subject to you undertaking to assign any costs, benefits received under any relevant insurance policy to ourselves. We limit the cost of our assistance to you or any member of your party to £5,000.
15. Any Problems - Complaints
We are confident that you will enjoy your holiday but in the unlikely event that you do encounter a problem you must immediately notify the relevant local owner, caretaker, supplier who will endeavour to put things right. If your complaint cannot be resolved locally, please contact us on +44 20 3475 8148 straight away and we will endeavour to assist.
If you are still not satisfied please follow this up within 28 days of your return home by writing to our Managing Director at Bombers Cottage, Dwelly Lane, Edenbridge, Kent TN8 6QF or e-mail us at firstname.lastname@example.org giving your original booking reference number and all other relevant information. If you fail to follow this simple procedure we will have been deprived of the opportunity to investigate and rectify your complaint whilst you were in resort and this may affect your rights under this contract.
16. Resolving Complaints
It is always our aim to settle any complaints amicably. However, should this not be possible, we can also offer you an arbitration scheme for the resolution of disputes arising out of, or in connection with this contract. It is arranged by ABTA and administered independently. It is a simple and inexpensive method of arbitration on documents alone with restricted liability on you for costs. The upper limit on claims is £5,000 per person and £25,000 per booking form. The scheme doesn’t apply to claims which are solely in respect of physical injury or illness or their consequences.
It can however deal with claims which include an element of minor injury or illness subject to a limit of £1,500 on the amount the arbitrator can award per person in respect of this element. Your request for arbitration must be received by ABTA within eighteen months of the date of return from holiday. For injury and illness claims, you can request the ABTA Mediation Procedure and we have the option to agree to mediation. Further information on the Code and ABTA’s assistance in resolving disputes can be found on www.abta.com.
17. Law & Jurisdiction
The contract between us and any matters arising from it will be governed by and construed in accordance with English law and are subject to the jurisdiction of the Courts of England and Wales. We will only deal with the lead booking name in all subsequent correspondence, including amendments and cancellations.
18. Website Accuracy
Whilst every effort is made to ensure the accuracy of our website, regrettably errors do occasionally occur. At any time changes can take place that are beyond our control. You must therefore ensure that you check all details of your chosen holiday (including the price) with us at the time of booking. On very rare occasions, certain facilities or amenities such as swimming pools, restaurants and other local facilities such as ski lifts etc. may not be open or available as advertised due to maintenance, weather conditions, lack of demand or for other reasons outside our control.
Please be assured that we have measures in place to protect the personal booking information held by us. This information will be passed on to the relevant suppliers of your travels arrangements. The information may also be provided to public authorities such as customs or immigration if required by them, or as required by law. Certain information may also be passed on to security or credit card checking companies. We will only pass your information on to persons responsible for your travel arrangements.
This applies to any sensitive information that you give us such as details of disabilities, or dietary requirements. If we cannot pass this information to the relevant suppliers, we will be unable to provide your booking. In making this booking, you consent to this information being passed on to the relevant persons. Full details of our data protection policy are available upon request.
You can make an enquiry via phone by calling us on +44 (0)20 3475 8148, sending us an EMAIL or using our online enquiries form.
ABOUT GREEN TO BLACK
Green to Black provides unrivalled, luxury ski holidays to the discerning traveler. We pride ourselves in tailoring perfect experiences for our guests.
Your Green to Black ski holiday is sold by Zenith Holidays Ltd acting as our UK agent registered in England and Wales no. 06729694 and ABTA reference Y1542.
Your ski holiday is operated by Green to Black Limited - registered in England and Wales no. 10217220.
©2016 Green to Black